Tuesday, July 13, 2010

Just Dial 69999999

Before going further, do what I mentioned in the title of the blog.

Probably you will heard a voice before it rings!
“This is ABC. How can I help you?”
Now what did you talk?

Continue reading.

You just called the "Just Dial" service.
When it started, it was probably Yellow Pages. The name changed and along with it changed the service levels…Positively.
They are the one stop guys for any business contact numbers of the city.

I quote an example of the last weekend.
We decided to go to “24th main” for lunch.
Called “just dial”.
I was greeted “Hi Manjunath, how can I help?” From my mobile number, they already know my name (I had spoken to them earlier and hence my entry exists).
I asked for the telephone number of the restaurant.


Redirection - They asked if  they could connect me to the place. Yes. And they did. In one call, I had booked the table. 


Additional choice – They also asked if they can send a message (& email) with other telephone numbers of other nearby restaurants.


Filter – They asked the price range of the meal I am looking for….100-200, 200-500 so on.
The SMS (and email) was clear –Price range of the restaurant, area of the restaurant, names and their telephone numbers.

And you thought that’s it.

20 min later, I get a call on my mobile from the restaurant “1947”.
“Sir, you were looking for having lunch in restaurant today. We provide good service and quality food…….”
I said “Thanks, it’s taken care off”

For the internet savvy guys, they do have a website www.justdial.com and a wap site - wap.justdial.com . These sites provide the same set of services.

Now that’s called “SERVICE”. Isn’t it?

Recently "Just Dial" became First Indian Company to Win the Red Hat Innovation Award.  
Congrats for this achievement!

PS - I am not a shareholder in this company. I am a regular user of their services.

12 comments:

Anonymous said...

I have used this service. Pretty impressive.
- Sundar

Anonymous said...

Great service i use it all the time. - Raj

john smith said...

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Ungervrww said...

Great service i use it all the time. - Raj

Sharon Barents said...

Great service i use it all the time. - Raj

Indore Travel Agent said...

Wonderful site. Plenty of useful information here. I am sending it to several friends ans also sharing in delicious. And naturally, thanks to your effort!

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nice service. have you try Asistmi

Vtus Auto said...

I think it deserves more 5 stars. Thanks !!
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Naveen Karma said...

This is amazing website and fast response, nice.
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Wheelchair India said...

Hey, very nice site. I came across this on Google, and I am stoked that I did. I will definitely be coming back here more often. Wish I could add to the conversation and bring a bit more to the table, but am just taking in as much info as I can at the moment. Thanks for sharing.
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Keep Posting:)

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